CLEANING PROCESS
At Black Label, we are dedicated to ensuring that every dress you rent is presented in impeccable condition. To achieve this, we employ a rigorous cleaning process, utilizing a trusted third-party cleaning service. By agreeing to our Terms and Conditions, you acknowledge and accept the following cleaning procedures:
Pre-Rental Cleaning
Before any dress is rented out, it undergoes a comprehensive cleaning process conducted by our professional third-party cleaning service:
— Inspection
Each dress is thoroughly inspected for stains, damages, and overall condition.
— Cleaning
Dresses are cleaned using specialized techniques appropriate for their fabric type, including dry cleaning or laundering, to ensure they are pristine and ready for your use.
Post Rental Cleaning
After each rental period, the dress is returned to our third-party cleaning service for an extensive post-rental cleaning process:
— Inspection
The dress is inspected upon return to identify any stains, damages, or wear.
— Cleaning
Our third-party service performs a professional cleaning tailored to the fabric of the dress, which may include dry cleaning, washing, or steaming to remove stains, odors, and residues.
— Repair
Any necessary minor repairs, such as fixing loose seams or minor tears, are carried out before the dress undergoes another cleaning cycle.
— Quality Check
Following cleaning and repairs, the dress is subject to a final quality check to ensure it meets our high standards of cleanliness and condition.
Customer Responsibility
While our third-party cleaning service manages the professional cleaning of our dresses, you are responsible for:
— Handling
Taking care to avoid any actions that could cause damage or excessive staining to the dress during your rental period.
— Returning
Returning the dress in the same condition as received. Please refrain from attempting to clean or alter the dress yourself.
Additional Fees
In cases where a dress is returned with excessive staining, damage, or alterations that necessitate special cleaning or repairs, additional fees may be applied. For further details, please refer to our policy as outlined in section eight in our Terms and Conditions.
By renting from Black Label, you agree to these cleaning procedures and understand that maintaining the dress’s condition is a shared responsibility between you and our team. If you have any questions or require further information, please contact us.